Question 1

How can you check your order status?

Accepted Answer

You’ll get an order confirmation email right after checkout! When your order ships, we’ll send another email with your tracking link and delivery details, if available. Keep an eye on your inbox so you can follow your order every step of the way!

Question 2

Where do you deliver?

Accepted Answer

We currently deliver only within the United States.

Question 3

What if my order doesn't show up?

Accepted Answer

If your package goes missing, let us know within 30 days of the estimated delivery date. Email us at enheritanceinfo@gmail.com for help. Heads up: If tracking says "delivered," we can't be responsible, and reordering with reshipping will be on you.

Question 4

When will my order arrive?

Accepted Answer

Your order’s ETA is 2-3 weeks! Processing takes 2-5 business days, and shipping time depends on your shipping choice. Need it faster? Go for expedited shipping!

Question 5

Need it fast? Can I pick expedited shipping?

Accepted Answer

Absolutely! Choose expedited shipping for a speedier delivery. Costs depend on your order's weight and where it's headed.

Question 6

How long before your order goes out?

Accepted Answer

Most orders are processed in 2–5 business days. Standard shipping usually takes 5–7 business days after that. Need it faster? Choose expedited shipping when available!

Question 7

How long does it take to get my order ready for shipping?

Accepted Answer

We’re quick! It usually takes 24 to 48 hours to get your order ready for shipping. Hang tight, it’s on the way!

Question 8

How will you get your tracking info?

Accepted Answer

Once your order ships, you’ll get a confirmation email with your tracking link. Check your inbox and spam folder, then follow that link to see the latest updates!

Question 9

What if I'm not home?

Accepted Answer

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on your location and delivery method you choose.

You may also have to go to your carrier's office to collect your package in case it cannot be delivered to you.

Question 10

Can you change your shipping address after checkout?

Accepted Answer

Act fast! If your order hasn’t started processing yet, contact us right away with your correct address. Once the order moves into processing or shipping, changes may not be possible.

Question 11

What if my tracking number hasn’t updated yet?

Accepted Answer

Give it a little time! Tracking can take 24 to 48 hours to update after your order ships. If it still looks stuck after that, reach out and we’ll check it out.

Question 12

What should I do if my order is taking longer than expected?

Accepted Answer

Start by checking your tracking link for the latest update. If it still looks stuck, email us with your order number and we’ll take a look!

Question 13

What happens if my package is sent back to you?

Accepted Answer

If a package is returned to us, reach out as soon as possible! We’ll help you figure out the next step. In most cases, reshipping costs are the customer’s responsibility, so make sure your shipping info is correct at checkout.

ENHERITANCE CLOTHING

"Buy Cultural Streetwear"

EST. 2017

FAQ